Portuguese support and marketing for US customers
These are two separate things. Portuguese support is the conversation between you and the agency: meetings, questions, proposals, reports. The campaign is what your customer sees. For most businesses, the customer is American and the campaign has to be in English. In some regions and services, Spanish or Portuguese makes sense too.
So be wary of agencies that solve only one side. An agency that speaks Portuguese but only knows how to reach the Brazilian community limits your market. A US agency that can’t talk to you in Portuguese may leave you unsure what you are paying for.
- Conversation with the owner: Portuguese, at a time that works for you.
- Ads, website and Google profile: in the language of the buyer.
- Lead follow-up: fast, and in the language the customer wrote in.
Brazilian agency, US agency or freelancer?
Nationality doesn’t guarantee quality. What matters is structure, scope and how well the team understands your market. Here is how each model tends to work and what to ask.
- Brazilian agency with US operations: usually understands your reality with an LLC, licenses and taxes. Ask who builds the ads and pages, and whether the English is native.
- US agency: knows the market and the language well. Ask whether Portuguese support exists, or whether you will depend on English emails.
- Freelancer: can be fast and less expensive. Ask who covers vacations and illness, who owns the accounts and what happens to continuity if they disappear.
- Agency based in Brazil: can work if you sell online to the US. For local services, ask how they track Google Maps, reviews and phone calls in US time zones.
How to verify relevant US experience
Ask for examples from your industry and your region, with context: what was done, over what period, with what budget. A result without context doesn’t help you decide.
When an agency shows a testimonial or case study, check that the person exists, that they approved its use and whether the agency lets you talk to them. If nothing is published yet, ask to see the process instead: a sample proposal, an illustrative report and the account access policy. That is an honest sign of an agency still building its portfolio.
Also keep in mind the gap between knowing Brazilians and knowing how to reach American customers. Speaking your language matters. Knowing how to be found on Google Maps, Local Services Ads and English-language Google Ads is what brings in customers.
Accounts, contract and reporting: what to get in writing
These three points separate a safe partnership from a headache. Ask for all of them in the proposal, before you pay anything.
- Accounts in your company’s name: Google Ads, Meta, Google Business Profile, Analytics, domain and website.
- Ad spend billed separately: Google and Meta charge your card directly. Management is a separate monthly fee.
- A one-page monthly report: spend, calls, quotes, customers and cost per customer.
- Term, pricing and exit terms spelled out before you sign.
- A clean exit: files and access handed back, and the agency’s users removed.
Does your city matter? Yes, but the office doesn’t
Local SEO and ads depend on city, neighborhood, competition and seasonality. That changes between Orlando and Boston. What doesn’t need to change is where the agency keeps a desk. We work remotely, during Eastern Time business hours, and what counts is that the team understands the area you serve.
Here is what usually changes in local marketing by region:
- Orlando and Kissimmee: a tourism and home-services market, with customers who speak English, Spanish or Portuguese.
- Miami and Broward: strong competition and a multilingual audience, with very different neighborhoods.
- Boca Raton and Palm Beach: higher ticket sizes and customers who care about reputation and reviews.
- Boston and Framingham: a large Brazilian community, and winters that shift demand for some services.
- Newark and New Jersey: a dense market where the service area has to be defined carefully.
When Way Ads may fit your business
Way Ads may be a good fit if you are a Brazilian business owner with a US company, want American customers and want to understand what you are paying for. We work on Google Maps and local SEO, Google Ads, Local Services Ads, Meta Ads, websites and landing pages, and automation and CRM, with support in Portuguese and campaigns in your customer’s language.
We start with a free 30-minute marketing review, in Portuguese. You leave with a plan, whether you hire us or not. If the proposal makes sense, setup takes up to 30 days, and monthly follow-up includes a one-page report and a call.
We aren’t the right choice for everyone. If your business can’t yet handle more customers, or if you only want campaigns aimed at the Brazilian community, we’ll say so plainly.
Prepare for your first conversation
Before you talk to any agency, gather four things: the services that earn you the most profit, the cities you serve, how many new customers you can handle each month and who answers the phone. With that, the conversation stops being generic.
Bring the checklist above and ask for answers in writing. Then use our matrix to compare the proposals you receive, line by line.