Prepare your brief before requesting proposals
Quotes are only comparable when every agency starts from the same information. Write a one-page brief and send the same text to each one.
- Service area and radius: the cities where you really work.
- Services that earn the most margin and services you want to reduce.
- Ideal customer: residential or commercial, average ticket, repeat business.
- Capacity: how many new customers a month you can serve without losing quality.
- Seasonality: your strong and slow months.
- Response: who answers the phone, in what language and how fast.
Which services address your current bottleneck?
Don’t buy the whole catalog. Find where your business loses customers today and start there.
If the problem is being found, the path is local visibility: Google Business Profile, Google Maps, reviews and local SEO. If you need volume faster, Google Ads, Local Services Ads (when you are eligible) and Meta Ads come in. If people visit but don’t contact you, the website or landing page may be the bottleneck. If inquiries arrive and go cold, look at response times and your CRM.
Compare proposals on the same basis
Build a table with one column per agency and the rows from the matrix above. Then add up the total monthly cost: fee, ad spend, tools and production. Only then compare.
Watch for three traps. The first is the cheap proposal that leaves out ad spend, because ads are what generate inquiries. The second is the all-inclusive price that never says how much goes to media. The third is a long term with no clear exit.
- Fees, ad spend, tools and setup: each with its own amount, in dollars.
- Deliverables and responsibilities: what the agency does and what depends on you.
- Ownership, term and offboarding: in writing, before you sign.
Evaluate customer acquisition cost beyond cost per lead
A cheap lead is not a cheap customer. The number that matters is how much you spend in total to win one customer. Add the fee, ad spend and tools, then divide by the number of customers closed in the period.
Here is a hypothetical example, only to show the math. It is not a market average, a client result or a promise. Suppose a month with a US$1,200 management fee, US$1,500 in ad spend and US$100 in tools, for a total of US$2,800. Suppose 40 inquiries came in and 12 became customers.
- Cost per inquiry (hypothetical): US$2,800 ÷ 40 = US$70.
- Cost per customer (hypothetical): US$2,800 ÷ 12 = about US$233.
- If you looked only at ad spend, US$1,500 ÷ 40 = US$37.50 per inquiry. It would look better than it is.
What to review during the first 90 days
A good proposal says what you will see in each phase. It doesn’t say how many days until you get a return, because that depends on the channel, the region and your sales cycle.
- Weeks 1 and 2: review, access, call and form tracking, Google profile adjustments.
- Weeks 3 and 4: campaigns live, automatic replies and review requests working.
- Month 2: optimization based on the first data: keywords, radius, hours and ads.
- Month 3: what works gets scaled, and the plan for the next quarter is set.
How industry and location change the plan
The same agency builds different plans for different businesses. Repeat business, sales cycle and service area vary a lot by industry, and the city matters too.
- Cleaning and home services: repeat customers and fast response. See the plan for cleaning companies.
- Construction and remodeling: higher tickets, a longer sales cycle and a focus on estimates. See the plan for construction.
- Landscaping: strong seasonality and maintenance contracts. See the plan for landscaping.
- Accounting and tax: trust, referrals and peaks around the tax calendar. See the plan for accounting.
- Real estate: finding both buyers and sellers, on its own cycle. See the plan for real estate agents.
Risks an agency proposal should address
A serious proposal says what happens when something goes wrong. Ask who handles your Google Business Profile if it gets suspended, who has access and how that access is recorded.
If there is SMS, WhatsApp or automated messaging, ask how consent is collected and stored. This page isn’t legal advice. For legal decisions, talk to an attorney. The guides below explain the topics in plain language.
Bring your business brief to a marketing review
If you already have proposals, bring them. In the free 30-minute review, in Portuguese, we look at your Google presence, your ads and how you respond to customers, and show how each proposal compares. You leave with a plan, whether you hire us or not.
If you are still deciding what kind of partner you need, read the guide on how to choose an agency that offers Portuguese support first.